domain transfer

  • Unknown's avatar
    supjohan · Member ·

    I am having trouble transferring the domain whitewaterwraps.com from wordpress to squarespace. I followed all the steps outlined. and now the url only leads to a non existent page. Squarespace help told me to have wordpress release or reset my account so that the domain can be moved. currently I’m stuck with owning the domain but unable to use it at either host. ?? help me retrieve it please

    The blog I need help with is: (visible only to logged in users)

  • andrewspittle · Staff ·

    Are you trying to transfer the entire domain registration or just get the domain working with Squarespace?

    If you’re trying to transfer the entire registration can you double check that you followed all the steps in this outline? If you’re just trying to get the domain working with Squarespace you’ll want to follow this outline.

  • Unknown's avatar
    supjohan · Member ·

    Hello, I’ve been asked to help with this issue.

    whitewaterwraps.com no longer shows up in the mydomain list for Kyle’s account (whitewaterRaps.com does, but this is not the name we need to re-map/transfer).

    Under purchases I can find the receipt for the domain name …wraps.com on 3/19/16:
    Order Summary
    DESCRIPTION AMOUNT
    Total: $xx
    Domain registration(new purchase)
    whitewaterwraps.com
    $xx
    Domain mapping(new purchase)
    whitewaterwraps.com
    $xx

    Kyle may have selected the nuclear option for this website (delete content and domain name).

    At this time I cannot follow the steps for re-mapping to SquareSpace as the …wraps url does not show up to be managed.

    Please let me know what options we have for having whitewaterWraps.com remapped to SquareSpace. If that is not possible, what steps are needed for transfer.

    Thanks,
    Mindi Salas

  • Unknown's avatar
    rachelsquirrel · Member ·

    Hi there,

    Please let me know what options we have for having whitewaterWraps.com remapped to SquareSpace. If that is not possible, what steps are needed for transfer.

    You can point your domain to Squarespace. You’ll need to link the domain at the Squarespace end and copy the A-records over to WordPress.com.

    At WordPress.com you can add the A-records by editing the DNS Settings here:

    https://wordpress.com/domains/manage/whitewaterwraps.com/edit/whitewaterwraps.com

    Click Name Servers & DNS > DNS Records > Add New DNS Records.

    Squarespace have this online support guide which runs through the steps at both sites:

    https://support.squarespace.com/hc/en-us/articles/206542027-Connecting-a-WordPress-domain-to-your-Squarespace-site

    Let me know if you need a hand.

  • Unknown's avatar
    mindisalas · Member ·

    Thanks for the feedback. The remapping procedure that you posted did not work which is why this thread was started. The URL was missing from the list of domains that can be edited.

    Spencer was able to get the URL back in the list for us. However, going thru the link you sent for adding New DNS records also doesn’t work for adding A records. (needs a subdomain, but SquareSpace only provided the “@”).

    If I go thru wordpress.com/my-domains, logged in under an id only authorized to admin this URL, then I can get to the right dialogs as shown in the procedure, and it pretends to let me add/change the A records, but then when I try to save changes it gives me an error (“An error occured while trying to process your request. Please try again or Contact Support if you continue to have trouble.”), which is where I am at right now.

    Here is where I need a hand, please:
    Is the error during save because:

  • I am using an Admin account, not the original one (original one does not allow edit the DNS),
  • is it because there is still something wrong with the URL,
  • or is it something wrong the procedure