Domain Transfer

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  woolfordscott · Member · Jun 9, 2016 at 3:48 pm

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  I believe I am having difficulty transferring a domain because of my domain privacy settings. Can these be changed please?

  The blog I need help with is: (visible only to logged in users)

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  chrisrudzki · Member · Jun 9, 2016 at 10:09 pm

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  Sure! You can change them, and transfer the domain by following this guide :)

  Transfer a Domain to Another Registrar

  Let me know if you need a hand!

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  woolfordscott · Member · Jun 10, 2016 at 5:48 pm

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  Hi there. Here’s where I’m falling down. I’m going to domain transfer page, clicking on “Update Settings and Continue”- I get the following error: “An error occurred while trying to send the Domain Transfer Code. Please try again or contact support if you continue to have trouble”

  So my next step is to go to domain admin and try to edit contact info, again I get the following error: “This domain is currently using Privacy Protection to keep your information from showing up in public record searches. If you need to make a change to your domain’s contact info, please contact support.”

  So, I keep being directed here! Please help, I’m trying to transfer the domain.

  The domain is woolfordscott.com

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  rachelsquirrel · Member · Jun 11, 2016 at 8:38 am

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  @woolfordscott,

  I think the problem is because you’re not signed into the correct account. This user woolfordscott is not the owner of the domain. Try signing out of WordPress.com – go to https://wordpress.com/me and click Sign Out – then sign back into the other account.

  I can’t tell you the username or email address of the correct account but you can reset the password here:

  https://en.wordpress.com/wp-login.php?action=lostpassword

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  andypscott · Member · Jun 11, 2016 at 11:03 am

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  Thanks Rachel, I logged into the correct account and was able to send the transfer code successfully.
  Have changed my mind about that now and only want to update the DNS to point at new hosting site. Every time I change the name servers to custom, they default back to WP name servers. Any idea why?

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  rachelsquirrel · Member · Jun 11, 2016 at 11:15 am

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  Hi Andy,

  What would you like to change them to and I’ll give it a try at this end?

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  andypscott · Member · Jun 11, 2016 at 11:26 am

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  Hi Rachel, that’s very kind.
  I want them to be:

  dns1.sitezoogle.com
  dns2.sitezoogle.com

  Thank you.

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  rachelsquirrel · Member · Jun 11, 2016 at 12:07 pm

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  Hmm, I’m having problems too. It’s pending transfer and I’m unable to cancel the transfer. I’ll ask our developers to take a look and get back to you.

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  andypscott · Member · Jun 11, 2016 at 12:16 pm

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  Thanks a lot.

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  kokkieh · Staff · Jun 11, 2016 at 6:34 pm

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  Hi there,

  We were able to get your domain transfer cancelled and updated the name servers.

  Your domain is already loading your new site for me, but if you don’t see it yet, wait a few hours and clear your browser cache, then it should work for you as well.

  Let us know if you need any more help with this.