Domain Transfer
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I transferred jkvegh.com to therapysites and it was live and fine yesterday with them and today it is reverting back to wordpress. What are you guys doing over there? This is my business and now there is no website for my clients. Someone needs to call me and walk me through this properly because therapysites obviously did not give the domain back to you.
The blog I need help with is: (visible only to logged in users)
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Hello!
It appears that therapysites is hosting your domain, but the nameservers are still pointing to WordPress.com.
This seems to be an issue on their end, you need to contact them regarding updating the nameservers.
I hope that helps, and let me know if you have any other questions!
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Therapy sites is capable of answering their telephone and I called them first to discuss this. It is on your end and most likely because I did something wrong on the domain transfer page. I noticed this morning that I requested a code again to transfer this and five minutes later the page was back to the way it was before. I don’t understand your domain transfer FAQs and I need help with this. Someone needs to call me because I am losing business because of you guys. It is not therapy sites fault.
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@joerepublic
Read the sidebar tags I placed there please. WordPress.COM does not accept domain transfers. Mapping an existing domain is possible. If one is migrating from a self hosted WordPress.ORG site to WordPress.COM direct them to: Moving from a Self-Hosted WordPress to WordPress.com
https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/ https://en.support.wordpress.com/coming-from-self-hosted/ Otherwise direct them to: Importing Content from Another Platform -
P.S. Has 72 hours expired since the nameservers were changed? It can take up to 72 hours for domain name propagation to take place throughout the internet.
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Okay one of you says the staff has been notified and another person says something completely different. My domain was transferred one day only, yesterday and then today it went back to wordpress. I don’t know what you are talking about “timetheif,” that I can’t transfer my domain. I don’t know whether I am .org or .com because WordPress has become so difficult since I first began using it over a decade ago. Plus you have two separate admin areas and you refuse to allow us to call to ask questions. I have a business to run and I do things efficiently. You guys are not helping me and I need this to be straightened out. I also need to know how I am going to pay to keep my name after it is transferred. I am keeping my blog on WordPress.
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BTW timethief, I am moving to therapysites.com (just for my website, not my blog), not to WordPress.org, .com nothing to do with WordPress, so why were you giving me these instructions?
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Hi @jkvegh,
I believe @timethief may have misunderstood the request. She thought you were trying to transfer the domain here, but you pointed the domain to another service, correct?
At first it seemed to work, then it seemed to point here again, and I’d bet it’s gone back and forth a few times since before finally settling in at the new host.
That’s actually pretty normal. It’s known as DNS propagation — which is basically the time it takes the internet to forget your old settings and look for the new ones.
It can take several hours for your domain’s new settings to settle in across the web, especially if you’re using extra caching services to speed up your internet. During that time your domain may seem to “bounce” back and forth between the old site and the new one. If you contact your domain provider as @joerepublic suggested, they can ensure all of the settings are correct, and they may say you just need to give it more time.
This isn’t something WordPress.com can control since it’s related to your domain’s settings rather than to the site you had here.
I hope that helps. For what it’s worth, I see the new site.
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thank you @supernovia as this is more helpful. Last night it came up on Edge and Explorer but Chrome took it back to jkvegh.wordpress.com Today all three of them tell me there is a security breach. This is really ruining my business because several days of this to an private practitioner. No one knows my wordpress.com website and there is no other website to give them for the time being. Therapysites has been alerted to this and I have sent emails about the different servers and now will send them the security breach code I am getting.
Second and new question about domain. I am told by Therapysites that I will still pay for this domain annually through you because you set it up through Wild West Domains and Wild West said it stays through you also.
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@jkvegh if it’s working in one browser on your computer but not another, that’s a good sign.
Try turning the computer off all the way to help clear its cache.
Then, bear in mind your new site is at https://www.jkvegh.com — while the links you have all point to https://jkvegh.com . That could be the source of the security issue you mentioned. You might talk to your new host about this to see what they would recommend.
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@supernovia you seem to know what you are talking about. TY. the WWW does work in Chrome and I did restart and clear the cache too and it helped as well.
Can you look at jkvegh.wordpress.com domain area to make sure I have clicked all the right buttons there? I think I followed the instructions properly but I don’t want to have done something wrong on WordPress that is also causing issues with transfer.
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Your domain settings are okay if you want to keep jkvegh.wordpress.com as a separate site. The articles there have some decent SEO and links, so it’s probably worth it.
The only major issue I’m seeing is Google still links to pages like this:
https://jkvegh.com/2012/03/26/for-men-only-investing-in-a-woman/If I click that link, I only get your welcome page :( You’re going to lose traffic over that if it’s not fixed soon.
Please ask your new host to find a way to redirect blog articles back to your blog. Perhaps any link that starts with /20 could be forwarded to the same link at your site here at WordPress.com . Or, if they have a way to let you import all of the content to the same links there there, that may work too.
Also, just to let you know, it’s possible to set up blog.jkvegh.com to show your WordPress site, and if I were in your shoes I would recommend that. Then you can neatly cross-link the sites and just keep them both going.
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@supernovia. Yes I noticed this but wasn’t sure what to do. I forwarded your email to therapysites to see what they say too. How do you set up blog.jkvegh.com I definitely don’t want to lose my traffic. Especially not with my famous The Child of the Narcissist, which has had the most traffic since 2011.
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Since your domain is registered through us, I’ve added mapping for you to point the blog subdomain back to us. That part is done.
Tell your new host that a redirect match would be ideal, but at the very least, you’ll want your top articles forwarded from jkvegh.com to blog.jkvegh.com . You can find a list of your top pages for the quarter here. Note you’ll probably only want to redirect the blog articles (not the home page, for example.)
https://wordpress.com/stats/day/posts/blog.jkvegh.com?startDate=2017-06-28&summarize=1&num=90Finally, you’ll want to add a link on your blog to point to you new site, and fix the blog link on your new site to point back to your blog.
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This has all been completed but you didn’t mention there was going to be a fee for the blog.jkvegh.com of $13/year. Why am I having to pay for this instead of it going under the umbrella of jkvegh.com
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We rarely run into cases where someone buys a domain from us, points the domain elsewhere, then needs to map a subdomain of the main domain back to our servers. In cases like that we do need two domain mapping upgrades — the one that comes with the domain and an extra one to specify the subdomain as the primary address. Since there’s not really another workaround and you’re really only mapping one domain here, I’ve added that for you.
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@supernovia It didn’t ask for money now but it said a year from now it would be $13 (March of 2018) – or is it part of the jkvegh.com costs?
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@jkvegh it would normally be included in your existing domain mapping, which you have already paid for. Because of the unusual setup, we have to add extra mapping to make it work. Until we have a better workaround for that, we won’t charge you extra for it. If you’re being asked to pay extra on that, let us know.
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