Domain Transfer

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  designbyblueprint · Member · Sep 18, 2017 at 12:44 pm

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  It has been 5 days since I initiated a domain transfer but I am yet to receive an email. When will this transfer take place?

  The blog I need help with is: (visible only to logged in users)

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  sdixon194 · Member · Sep 18, 2017 at 12:52 pm

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  Hey there,

  Were you attempting to transfer your domain to WordPress.com or from WordPress to another registrar (Bluehost, GoDaddy, etc)?

  Also keep in mind that domains that were just registered cannot be transferred until after 60 days. Did you recently set up the domain?

  If this isn’t the case, I’ll tag it for a staff member to come have a look!

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  designbyblueprint · Member · Sep 18, 2017 at 1:01 pm

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  I am trying to transfer a domain registered on WordPress to SquareSpace.

  The domain was registered on 15th Feb 2016.

  Please help!

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  sdixon194 · Member · Sep 18, 2017 at 1:19 pm

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  Okay great, let’s see what we can do.

  These are the steps you needed to follow on our end:

  https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  If you followed them and still haven’t received an email confirming the transfer, I’ve tagged a staff member to see what the issue is on the back end.

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  designbyblueprint · Member · Sep 18, 2017 at 1:41 pm

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  Am I supposed to change the name servers before initiating the transfer?

  I did not change the name servers. How should I proceed now?

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  sdixon194 · Member · Sep 18, 2017 at 2:21 pm

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  Hey there. I wouldn’t worry about the nameservers right now. Let’s sit tight and wait for a staff member to check on the status of the transfer.

  In the meanwhile, you mentioned never receiving an email when you initiated the transfer. Let’s make sure you have the correct email on file. You can follow these steps here: https://en.support.wordpress.com/update-contact-information/

  If it turns out the wrong email address was on file, that may be why you never received the authorization code.

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  designbyblueprint · Member · Sep 18, 2017 at 2:59 pm

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  I have already received the email with the authorisation info. And it has been updated on SquareSpace but the transfer from WordPress is still pending.

  “designbyblueprint.com is pending transfer. You must wait for the transfer to finish, and then update the settings at the new registrar.”

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  sdixon194 · Member · Sep 18, 2017 at 3:39 pm

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  Okay great. Most of the staff is traveling back home from a company-wide meetup, so thanks for your patience while they look into it!

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  designbyblueprint · Member · Sep 18, 2017 at 3:41 pm

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  Thank you. I appreciate the response!

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  supernovia · Staff · Sep 19, 2017 at 8:37 pm

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  Hi @designbyblueprint, our records say the transfer is finished. Do you need more help?

  (And thank you, sdixon194)

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  designbyblueprint · Member · Sep 20, 2017 at 4:35 am

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  Yes it has been transferred. Thank you!

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  supernovia · Staff · Sep 20, 2017 at 4:38 pm

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  Perfect. Cheers!