Domain transfer cancelled

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  blogdimitrijetucovic · Member · Dec 1, 2016 at 4:34 pm

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  Dear friends,

  I need help with transferring my domain http://www.noviplamen.net to another registrar (Plus hosting, Serbia) since I want that domain to lead to my new website and to use another one for my WordPress blog.

  For the two times already I initiated the transfer through WordPress admin panel and got the authorization code that I sent to my hosting provider but both times the transfer was cancelled and both time I got this E-mail below. No reasons for cancelling the transfer were mentioned in the e-mail.

  Could you please help me with this?

  Here is an e-mail I got:

  Dear Ivica Mladenovic,

  The transfer of noviplamen.net from WordPress.com to another registrar could not be completed for the following reason(s):

  If you believe that this domain name does not fit the situation described above, go to http://help.secureserver.net?prog_id=391143&isc=apibb2179&ci=92982&cvosrc=bounceback.2179.apibb2179 for assistance.

  Regards,
  WordPress.com

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Dec 1, 2016 at 11:56 pm

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  Hi @blognoviplamen, that’s odd. At which step are you getting that email? Here is the normal domain transfer procedure:

  Transfer a Domain to Another Registrar

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  blogdimitrijetucovic · Member · Dec 2, 2016 at 1:28 am

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  I got this email both time at the final stage. I got the authorization code, I sent it to the new registrar, they initiated the transfer, I confirmed the transfer in the e-mail I got, and after that I got this e-mail that the transfer couldn’t be completed because of the following (not mentioned) reasons.

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  blogdimitrijetucovic · Member · Dec 2, 2016 at 4:48 am

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  Yes, I was following the procedure that was presented in the mentioned link completely.

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  supernovia · Staff · Dec 2, 2016 at 5:31 pm

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  Thanks, I there is another email you can get in the transfer process that invites you to cancel the transfer. I assume you haven’t clicked on that?

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  blogdimitrijetucovic · Member · Dec 2, 2016 at 5:42 pm

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  No, I didn’t click on that.

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  supernovia · Staff · Dec 3, 2016 at 5:53 am

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  Hm, thanks. We’ll be investigating this for you. In the meantime, do you have the domain pointed to the new host? You can do that while we try to sort this out. Here’s how

  Change a Domain’s Name Servers

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  blogdimitrijetucovic · Member · Dec 3, 2016 at 7:20 am

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  Thank you very much for the info. Yes, now I managed to point it to the new host in this way. It’s working, I’ll now upload the website to the new hosting too.

  Thank you once again, and please let me know what is the problem with the domain transfer.

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  supernovia · Staff · Dec 3, 2016 at 7:25 pm

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  You hadn’t updated the email address on the domain or anything, correct? ICANN has brand new rules about that which could be complicating things, so if you hadn’t changed the email address, I wouldn’t at this point.

  Also, you might go ahead and just try the transfer process again, in case the changes to those rules caused an issue that has since been resolved.