Domain transfer code not received

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  lacueillette · Member · Apr 15, 2015 at 4:39 am

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  Hi

  I’ve requested the transfer code for my domain but I never received it via email.

  Could you please let me know how I should proceed to ensure I get it ?

  Thanks

  Céline

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 15, 2015 at 7:54 am

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  I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  They are currently experimenting with making the live-chat feature available to more users for one week. If a staff member is available a pop-up window saying “How can I help” should appear on your dashboard, allowing you to contact them directly to help you with this. If you manage to contact staff this way before they answer this thread, please set this thread to resolved and let me know so I can remove the staff tag again.

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  siobhyb · Member · Apr 17, 2015 at 7:26 pm

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  Hi Céline!

  I’ve gone ahead to generate a new transfer code for you and have emailed you with it privately. Can you let me know if you to receive it? Please remember to double check your spam folder.

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  lacueillette · Member · Apr 18, 2015 at 9:51 am

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  Hi

  I’ve received it.

  Thanks a lot !

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  siobhyb · Member · Apr 18, 2015 at 11:51 am

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  Glad to hear that! Let us know if there’s anything else we can help out with, and have a lovely weekend too. :)