Domain Transfer from WP Admin

• 

  sidneysquid · Member · Mar 7, 2024 at 4:45 am

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  Hello,

  I can’t find proper support for my dad’s website so I’m sending it through my own account.

  I am trying to transfer his domain to Wix. I saw this help article (https://wordpress.com/support/domains/transfer-domain-registration/) but I don’t see any ‘Upgrades’ tab when I log in.

  After going through your whole support website, I finally realized that he doesn’t have a wordpress.com account. When I log in for him, this is the URL I use:

  https://www.franklinautorepair.ca/wp-login.php

  What is the difference of wp-admin vs wordpress? How can I transfer my domain? Thanks.

  Self-declared URL: https://www.franklinautorepair.ca/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Mar 8, 2024 at 9:06 am

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  Hi there!

  You’re correct. Neither the domain nor the site is hosted with us at WordPress.com. It uses WordPress.org and is hosted by a different hosting company.

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  For help with transferring the domain registration, you need to contact the domain registrar. Looking at the domain’s WHOIS records, I see it might be registered with Rebel.ca. I’d suggest contacting them first to see if they can help or point you in the right direction.

  Hope that helps!