Domain Transfer In Progress
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Hi, I am trying to get an authorization code from WordPress to transfer my domain to godaddy. I received the email, but there is no authorization code in the email.
This has been going on now for 2 weeks. I need help!!!
domain: kathylwheeler.com
email: (email visible only to moderators and staff) -
@kathylwheeler
Please do not hijack threads others create as it may mean your issues fall through the cracks. Please use the Add New Topics link https://en.forums.wordpress.com/?new=1 to create your own thread. -
I’m trying to transfer my domain: kathylwheeler.com to godaddy.
I went through the directions and received an email, but there was no authorization code in the email.
Wordpress says that the transfer is in progress, but godaddy needs the auth code.Please help!
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Hi @kathylwheeler! Sorry you are having trouble with your domain transfer. I know first hand how frustrating it can be. No worries though – it shouldn’t be too difficult to resolve, I hope! Take a look at this article:
https://en.support.wordpress.com/move-domain/transfer-domain-registration/
About a fourth of the way down you will encounter the section on getting the EEP code (authorization code). You can also do a CTRL+F to search for EEP on your browser. Where you may have possibly encountered a problem is on removing privacy protection. If I recall correctly I made a similar mistake and experienced a similar problem on another registrar.
Some more info:
https://en.support.wordpress.com/incoming-domain-transfer/status-and-failed-transfers/
https://en.support.wordpress.com/move-domain/I hope this helps. Best of luck!
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@kathylwheeler can you verify you’re checking the address listed here?
https://wordpress.com/domains/manage/kathylwheeler.com/contacts-privacy/kathylwheeler.wordpress.comIt’s not the same one you’ve got listed on your account.
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Please note if you do decide you need to update the address, you’ll want to be careful to avoid the transfer lock if you can. Let us know if you need help.
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Also, @timethief we are experimenting with splitting threads as needed so we don’t have to ask folks to make a new thread :) I’ve done that here.
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(UNSPAMMED REPLY-mod)
thank you.
This is the correct domain. I did move from Oklahoma to Washington.
The domain renews in October. I had hoped to have this completed so that my website was showing the correct domain.I performed all the steps in the documents provided.
I had the email resend, but did not receive anything. And, the last time I did this, the email came but there was no authorization code in the email.The 1st email:
WordPress.com
Domain status notification
Dear Kathy L Wheeler,We have received a request that the STATUS be changed to Unlocked on the following domain name(s):
KATHYLWHEELER.COM
AND 1 OTHER…You do not need to respond to this email. If, however, you think this change may have been made in error or fraudulently, please contact us within 15 days.
If you have any questions, feel free to contact our customer support.
– Email: (email visible only to moderators and staff)
Sincerely,
WordPress.comI contacted the support email provided, then received this:
We received your inquiry
Your inquiry has been received. You should expect a response within 72 hours.This is your Incident ID: 36722578
Thanks,
Customer ServicePlease do not reply to this email. Emails sent to this address will not be answered.
It took a week for them to respond. I received this:
Information regarding your support request
Our support staff has responded to your request, details of which are described below:Discussion Notes
Support Staff Response
Dear Sir/Madam,
I show this domain name is currently registered with WordPress.com for help with this domain you need to contact them. As we do not provide support here for them. We only provide a connection to the registry for them and do not have access to accounts or the ability to make any changes on their servers to the domain name. You must go through them for all of that.Regards,
Kurt P
Online Support
Customer Inquiry
I’m trying to transfer my domain of kathylwheeler, however, I am not receiving a authorization code. I have an email so I know I’m using the correct email, but there is no code in the email. I did this last night and waited for 20 minutes and today, still have not received an email with the authorization code. I’ve tried resending but am not receiving any second email. Sincerely, Kathy L Wheeler ~~~ Blog ~~~If you need further assistance with this matter, please contact customer service at [redacted] and reference [Incident ID: 36722578].
Thanks,
Customer ServiceI don’t know what else to do. Please help.
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The “edit” link is on the domain contact information page that @supernovia linked to above, not on the transfer domain page.
However, the email should be going to the email address you provided above, as that’s the email for your domain contact info.
I’ve resent the email from our end. It will be coming from a @secureserver.net address. Please check for it.
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Hello folks, there was a reply caught in the forum spam filter, which is now unspammed.
@supernovia – thanks for the advice concerning splitting threads. :)
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