Domain transfer problem
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Hi, I tried to transfer the domain “barfusscoach.com” to a new DNS registrar. However, the process fails and gives me instructions to contact support because a transaction couldn’t be carried out. This is the message text (in German): “Die Produktübertragung konnte nicht abgeschlossen werden, weil ein Abonnement- oder Transaktions-Eintrag nicht gefunden werden konnte. Bitte kontaktiere den Support und zitiere diese Nachricht, um das Problem zu lösen.”
The blog I need help with is: (visible only to logged in users)
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Okay, just to make sure that we’re on the same page, you are following these instructions to transfer:
Correct?
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Yes, that’s correct. I’ve already removed the private registration. And my premium theme package is also already cancelled, but running for another two months until expiration.
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Great to hear!
Let me know if there is anything else I can do for you. Otherwise, thanks for using WordPress.
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Hi, according to my new hoster, it looks like the transfer is still blocked on your end, though I have given him the auth code. Is there something else that I need to do? Or do you have to perform something on your end? It’s been over a week now.
Thank you.
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I’m not seeing that a transfer was initiated. Or if it has, it was stopped or expired. Have you been receiving the confirmation emails?
Please ask your registrar to restart the transfer.
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