domain trasfer cancellation not working

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  infertilityjgh · Member · Jan 10, 2017 at 5:47 pm

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  I have signed up and paid for a domain transfer and then I cancelled the service. It says in my account that it is cancelled, but the wp site is still being redirected.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 11, 2017 at 12:14 pm

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  Hi there,

  I see you added a domain mapping upgrade for infotility.ca, but have since cancelled it. But that domain is not actually registered with us, so we have no control whatsoever over it.

  Based on the Whois data, that domain is registered with GoDaddy, and its name servers are pointing to them. If the domain is still redirecting to us, it could be that the name servers are still updating. That’s possible if you changed them less than 72 hours ago.

  Or it could be your browser that is still redirecting you. Clearing your browser cache and cookies, and failing that flushing your computer’s DNS cache, should stop that from happening.

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  infertilityjgh · Member · Jan 17, 2017 at 5:14 pm

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  Thank you! Yes, I had to do the redirection with GoDaddy not with WordPress (newbie :/). The cancellation has been processed, and everything is working now. :))

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  infertilityjgh · Member · Jan 17, 2017 at 5:14 pm

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  Thank you! Yes, I had to do the redirection with GoDaddy not with WordPress (newbie :/). The cancellation has been processed, and everything is working now. :))

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  kokkieh · Staff · Jan 17, 2017 at 5:32 pm

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  Great. Thanks for letting me know :)