domain unlocking and transfer

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  padihamfootballclub · Member · May 23, 2016 at 5:01 pm

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  An error occurred while trying to send the Domain Transfer code. Please try again or Contact Support if you continue to have trouble.
  Any ideas?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 23, 2016 at 5:04 pm

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  What is the domain URL?

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  padihamfootballclub · Member · May 23, 2016 at 5:07 pm

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  Thanks for the swift reply, and sorry about the duplicate thread.

  The domain is:

  padihamfootballclub.com

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  timethief · Member · May 23, 2016 at 5:10 pm

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  Thanks for the URL and please be patient while waiting for Staff help.

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  staff-ozmodiar · Staff · May 24, 2016 at 3:33 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to transfer the domain.

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  padihamfootballclub · Member · May 24, 2016 at 7:37 am

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  I’ve tried it from that account too, with the same outcome.

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  staff-ozmodiar · Staff · May 24, 2016 at 3:54 pm

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  What is the username of the other account that you tried from?

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  padihamfootballclub · Member · May 24, 2016 at 4:37 pm

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  hop3y87

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  staff-ozmodiar · Staff · May 24, 2016 at 4:47 pm

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  That account is the owner of the upgrade, it should work.

  Can you try logging out of the account you are posting from, clearing your cache, and then logging back in again as hop3y87 and trying the transfer? I’m wondering if the system didn’t think you were logged out somehow.

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  padihamfootballclub · Member · May 25, 2016 at 10:27 am

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  All sorted. Thanks for your help.