Domain Unmapping

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  mpbsuk · Member · Jul 12, 2016 at 12:55 pm

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  I need help unmapping a domain; http://www.mpbuildingsolutions.co.uk. This was mapped with wordpress.com and I deleted the site as I want to create a new website on wordpress.org hosted by 1&1 but it wont allow me as the site is already mapped on WordPress.com

  “Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. “

  Thanks

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  danielancines · Member · Jul 12, 2016 at 1:13 pm

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  Hi, how are you?

  In this case, I’ll tag this thread for the staff help you.
  Tag: modlook.

  Regards.

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  staff-doublebassd · Staff · Jul 12, 2016 at 1:46 pm

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  Hi there,

  You are seeing that warning message because from what I see in the whois data, the nameservers of your domain is still pointed to WordPress.com and not 1&1. You’ll need to log into your account at 1&1 and update your nameservers.

  For more information on changing nameservers, please visit our support page:

  https://en.support.wordpress.com/change-name-servers/

  Let me know if you have any questions. Thanks!

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  mpbsuk · Member · Jul 14, 2016 at 4:08 pm

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  How do I access the domains panel if I don’t have any sites? I have deleted the site I added to the mapped domain and now I am trying to build a new website with 1&1 wordpress.org application?

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  staff-doublebassd · Staff · Jul 14, 2016 at 5:14 pm

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  Hi,

  You do not need to log into your WordPress.com account, but rather your 1&1 account to update nameservers. Everything is good to go on this end.

  Are you able to access your domain panel at 1&1?

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  mpbsuk · Member · Jul 15, 2016 at 4:13 pm

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  I am, what do I need to do?

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  staff-doublebassd · Staff · Jul 15, 2016 at 4:43 pm

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  Here are instructions on how to change your nameservers at 1&1. You’ll need to contact them about what their nameservers are.

  Thanks!

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  mpbsuk · Member · Jul 16, 2016 at 1:14 pm

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  The domain servers are already listed as 1&1 standard servers, is there anything else that could be listing the domain with WordPress.com mapping?

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  staff-doublebassd · Staff · Jul 16, 2016 at 3:54 pm

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  When did you change the nameservers? The whoisdata is still stating that the nameservers are pointing to WordPress.com.

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  mpbsuk · Member · Jul 18, 2016 at 8:04 am

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  2 days ago I got 1&1 to reset the nameservers, they said 24-48 hours and its still getting the error messages!

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  staff-doublebassd · Staff · Jul 18, 2016 at 8:19 am

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  Hi there,

  You will need to contact 1&1 again since this is a nameserver issue and we have no control of your domain since it is registered with 1&1. It’s nearing 72 hours and there is no sign of your nameservers updating, so it does not seem like they reset them. Following the instructions I provided, you can check under your 1&1 account and see if they are pointed to WordPress.com still.

  That is what I would recommend. Unfortunately, there is nothing we can do any longer on our end.

  Let me know if you have any questions.

  Thanks!