Domain upgrade expired and cann't renew

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  rt17venezia · Member · Sep 12, 2012 at 7:16 am

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  The paid upgrade has expired. Following the Renew button in My Updates section I land in the page for buying / mapping a new domain. Wrong, want only to Renew the current one. Selecting the Buy button anyway will just return to the My Domain page again. In a loop. Any option? Thanks.
  Blog url: http://rtvenezia.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 12, 2012 at 2:40 pm

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  I’ve tagged this for Staff assistance, please be patient while they get back to you, as there is a bit of a backlog.

  Meanwhile, what is the domain that you want to renew? It may still be in the redemption period or if it has completely expired, it may be available again for direct purchase.

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  staff-blorbo · Staff · Sep 12, 2012 at 4:40 pm

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  The mapping for rt17.it expired on August 18, so you’ll need to re-map by adding it via Store -> Domains in your blog’s Dashboard.

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  justjennifer · Member · Sep 12, 2012 at 4:51 pm

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  Seems the OP might be having a bit of a problem with that. :/

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  staff-blorbo · Staff · Sep 12, 2012 at 4:59 pm

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  Yeah, I cleared that up. Not sure why the expired subscription was still there.