Domain Upgrade missed
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Dear Support
We need help. We’ve dismissed the domain upgrade on February 17, 2017 and we would like to keep our .com Domain.
Our question is, how we need to proceed?We read
https://en.support.wordpress.com/domains/domain-expiration/
but it was not really helpful to us. :)Sincerely
kathringassner
The blog I need help with is: (visible only to logged in users)
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi kathringassner,
kathringassner.com expired on 2017-02-17 and is currently in the redemption period:
The good news is that you can still try to recover your domain as it has not yet been deleted, purchased by someone else at auction or sold on back-order. An $80 redemption fee will be added to the domains costs ($26).
If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.
If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.
Please let me know what you would like to do.
Thanks!
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Thanks for confirming. I’ve just sent a payment request to the email address on your account. Please let me know if you don’t receive it :)
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Hi again,
We’ve received your payment and I’ve contacted our domain registrar — we usually hear back in 1-2 days. I’ll be touch when I have an update.
Speak to you soon.
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