Domain Upgrades Questions

  • Unknown's avatar

    When I attempt to log in to my website I get this warning:
    Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain

    Every year I have been charged $18 for domain mapping and domain registration. This year I was not. I can’t find the option to just pay for that. Has it all been changed so I need to do the upgrade to the premium plan for $8.25/ month? Or is that a completely different thing? And if that is the case, I will need to do the upgrade for my wordpress site (_.worpress.com) vs just my .com (since that isn’t even an option)?

    But if I do need to do that upgrade, Ill be able to access my .com website then, correct?

    Hopefully this is a simple question and I am just confused because I only deal with it once a year. Thanks in advance for your help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar

    Thank you! Do you know about how long it takes for staff to respond?

  • Unknown's avatar

    Sorry but I have no idea how many threads were tagged for their help prior to this one being tagged. I don’t know what their workload is and how complex each request for support is, nor how long it will take to resolve each one.

  • Hi there,

    I see that you were able to renew melissaivy.com successfully.

    Please let us know if you have any other questions. Thanks!

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