domain wont load wordpress site
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I’ve bought kellycarpenter.com.au, bought the site redirect upgrade for my blog kbombphoto.wordpress.com, added wordpress’ DNS settings to the domain, and the domain helper has validated the domain confirming that the nameservers are correct and the primary blog has been set.
When I visit either kellycarpenter.com.au or kbombphoto.wordpress.com (which gets redirected), the site is not available.
I gave it some time to process, and deleted all my cookies and cache, but it’s been a week now and the page still wont load.
Thanks for your help
The blog I need help with is: (visible only to logged in users)
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Hey there Kelly!
If you want kellycarpenter.com.au to connect to your WordPress.com site, kbombphoto.wordpress.com, you need Domain Mapping, not a site redirect.
If you’d like, I can delete the site redirect from your account, and credit you, so you can add domain mapping without added cost.
Please let me know. If there’s anything else I can help with, drop me a note.
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Yes please, that would be great. Can you send me a link to purchase domain mapping? It wasn’t obvious in my settings.
Thanks! :)
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Hi there!
No problem at all. I removed the Site Redirect, and credited your account.
You can add Domain Mapping by click Store → My Domains, or click the link below:
https://kbombphoto.wordpress.com/wp-admin/paid-upgrades.php?page=domainsThen click Map a Domain You Already Own, and follow the instructions on the screen.
If you need any assistance along the way, please let me know!
The support document that can assist with mapping your domain can be found here:
http://en.support.wordpress.com/domains/map-existing-domain/#instructions-for-mapping-an-existing-domainIt sounds as if you’ve already done everything right at your domain registrar, but you might want to take a look at that document for reference.
I hope this helps! If you have any other concerns, drop me a note. Thanks much!
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