Domain xxxxxxx.com
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What is the domain URL please?
Exactly which username account purchased the upgrade?
Exactly which underlying .wordpress.COM blog was the upgrade purchased for?
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note these two locations please:
Dashboard > Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Note that when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you so the domain URL will not be lost.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi @bluechilliecommunications, we can cancel the domain on our end. You wouldn’t be able to buy it again right away, if at all. If that’s fine, let us know and we’ll take care of that on our end.
Or, if you intend to use the domain at another provider, you’ll want to point it there instead:
… and then transfer the domain after that:
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