Domian is locked after cancel

  • Unknown's avatar
    lipwaining · Member ·

    My purpose was to cancel my subcription plan, but I cancelled my domian by mistake at the same time. Now I want to transfer the domian to my new wordpress site which hosted by Bluehost. But it said the domian is currently locked from transfer (Status clientTransferProhibited). How to get back my domain? xx

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    khushboo2004 · Member ·

    Hi there!

    I have added modlook tag to this thread, staff will help you with this soon.

    Your domain will need to be unlocked and privacy removed for the transfer. You can read more about the transfer process here:
    https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  • fstat · Staff ·

    Hi there,

    Since you have canceled that domain the same day you registered it, it will be released within a week and made available for registration again from any registrar.

  • Unknown's avatar
    lipwaining · Member ·

    thanks for the reply, it has been more than a week, but the domain still locked.
    Any staffs can help to release it？

    thanks xx

  • supernovia · Staff ·

    I see what happened, you actually did not cancel the domain the same day you registered it. You transferred it here, so there’s no release after five days like there would be with a new domain.

    When the domain was transferred here, we paid to have an extra year added to it. We’ll reach out with an invoice so you can cover those costs. Please update us here when it’s paid so we can add this back to your account.

    You might not be able to transfer it immediately, depending on the settings you used. You may be subject to a 60-day lock. But, once the domain is paid for and restored to your account, you can immediately point it to Bluehost so it can begin working there within a few hours rather than several weeks. Then you can transfer again if needed.

  • Unknown's avatar
    lipwaining · Member ·

    I can’t find the invoice to pay since I canceled it by mistake last time. Can any staffs help to send again?

    Thanks

  • fstat · Staff ·

    I have resent you the invoice via email. Let us know if you need more help with that.

  • Unknown's avatar
    lipwaining · Member ·

    I paid for the invoice already. How can I unlocked the domain and find the EPP Authorization code to transfer the domian to Bluehost?

    Thanks again.

  • staff-zinnia · Staff ·

    Good morning –

    The domain has been restored to your account and you’ll be able to proceed with the transfer.

    Follow these instructions to process the transfer. Please read over them entirely before getting started.

    Write back with any other questions.

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