donotreply(at)wordpress.com / gmail autoresponder
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Hello,
I’ve set up an email submission form in my blog (takecareerofyourself.wordpress.com), and an autoresponder in my gmail account, however the emails received from the submission form show up as ‘donotreply(at)wordpress.com’, instead of the email address entered in the form.
Because of this, the gmail autoresponder replies to the ‘donotreply’ email, instead of the email submitted through the form.
Am I doing something wrong here, or is there another way around this issue?
Thanks!
The blog I need help with is: (visible only to logged in users)
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The issue doesn’t seem to be with gmail, since the autoresponder works fine. The only issue is that the ‘from’ email address that I receive through the submission form shows up as donotreply(at)wordpress, instead of the email address that the user enters in the form.
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I am sorry I cannot help you but Staff surely will as soon as they work their way forward to this thread.
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Hi there,
When you receive an email about a contact form submission, that email will always come from WordPress.com. There isn’t a way to change that to a different email address (such as the email address of the person submitting the form).
However, I passed along that suggestion to our developers to let them know that’s a feature you’re interested in. Thanks for mentioning it!
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Thanks Rachel,
How do bloggers usually get around this, or is there no way to set up an autoresponder using WP?
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I don’t know of a way to get around this when you’re using Gmail. I did some investigating, and here’s the problem:
When WordPress.com sends you an email about the contact form, the “From” address on the email is the donotreply address, but the “Reply to” address is the email address of the person who submitted the form. That “Reply to” address is supposed to tell your email provider to address any replies to that email address. If you go into Gmail and reply to that email yourself, it will fill in the “Reply to” address so you can directly email that person back.
However, when you turn on Gmail’s vacation responder, it auto-replies to the “From” address instead. I couldn’t find any ways to fix that so the auto-reply goes to the “Reply to” address.
That said, if you try a different email provider, you may be able to find a provider that correctly uses the “Reply to” email address with its autoresponder. I looked around and didn’t find any recommendations for providers that do that for sure, but at this stage that’s your best bet for getting this to work.
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@takecareofyourself-
If you look through your gmail account for emails from donotreply at wordpressdotcom you will see that it includes not only contact form submissions, but also site notifications as well as your own wpcom subscriptions (if you receive them by email).
Gmail has a little “trick” that will allow you to create a “separate” address in your existing gmail account. You can do this by using your main gmail address, then include a + sign and a tag. This will automatically tag incoming mails sent to that address. Then use that “separate” email address solely for contact form submissions. See here: https://en.support.wordpress.com/contact-form/#notification-preferences
You may have to spend some time tweaking this, but using that special gmail address in combination with filters and a canned response you create in gmail, it may be possible to achieve what you want to do.
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You’re welcome, but unfortunately now that I’ve finally had a chance to test my above hypothesis, it’s a no go.
So the only other options are either the Jotform or Wufoo contact form options and I’m not sure what happens at the back end of either of those services:
http://www.jotform.com/help/299-How-to-Embed-Form-to-Wordpress-com
https://en.support.wordpress.com/wufoo/
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