Don't find the section "Domain administration" under Store-Domains

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  pfisterc · Member · Dec 19, 2013 at 1:29 pm

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  Hi,
  I would like to transfer my domain (buy on wordpress.com one month ago) on an other platform, it’s why i have to change my DNS. I’ve looked at the instructions on how to do this but the section “Domain Administration” doesn’t appear as it’s indicated:

  “Start by logging in to your domain manager, under Store -> Domains in your dashboard. Find the section titled Domain Administration, and then choose Make changes to DNS from the menu below it.”

  My domaine name is: matthieukobilinsky.com
  And it’s supported on the blog: matthieu1234.wordpress.com

  Thanks for your help!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 19, 2013 at 6:48 pm

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  Hello there,
  Are you logged in as Admin under the exact same username account that registered the blog and purchased the domain mapping upgrade for it?

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

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  kraftbj · Staff · Dec 19, 2013 at 8:39 pm

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  As @timetheif mentioned, the Domain Administration option is only available to the account that purchased the domain (since they’re the domain’s legal owner).

  If you could log in with that account, you’ll see the options there as noted in the support documents.

  If you have any questions or need anything else, please let me know. Cheers!

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  pfisterc · Member · Dec 19, 2013 at 10:10 pm

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  Thanks a lot for your help both! I was indeed using another account, so the problem is now solve!

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  timethief · Member · Dec 19, 2013 at 10:17 pm

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  Hooray! Thanks for sharing that good news and best wishes.