Don’t get a recreate password mail?

• 

  henrikgrubak · Member · Jan 3, 2019 at 1:11 pm

  • Copy link
  • Add topic to favorites

  Hi,
  It seems like my password is not the right one anymore. So asked for a recreate mail to my mail address but don’t receive it?

  Page: http://www.p1management.dk
  User: Henrik
  User e-mail: (email visible only to moderators and staff)

  Please help.

  Regards
  Henrik Nielsen

• 

  kokkieh · Staff · Jan 4, 2019 at 10:27 am

  • Copy link

  Hi Henrik,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.