Don’t have access to website.
-
I created the riccs.org website and somehow don’t have access to it anymore. I want the riccs.org website linked with this account.
WP.com: Yes
Correct account: Unknown -
Hi! We can help with that. We just need you to log into the correct account first, so that you can properly authorize any changes, including adding this account to the site.
Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site. You can also try commenting on the site and seeing where the email notification goes.
Here’s how you can recover access if needed:
If you’re having trouble with that, let us know.
-
For some reason I did not receive an email with the purchase confirmation but I know the transaction happened. I have proof in my bank statement.
-
You can find your Transaction ID by following the steps at https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Then, first log out of WordPress.com at https://wordpress.com/me and you can recover access to the correct account using that Transaction ID by following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form
-
-
Hi there,
The transaction ID appears on your credit card statement. It also appears on the receipt we emailed to the email address for the other account.
On your credit card statement, find the payment. In the descriptor there it should say the payment is for WORDPRESS, followed by a random code. That random code is your transaction ID, and what you need to put into the account recovery form to verify your ownership of the account.
If you can’t find that, please email passwordhelp[at]wordpress.com with all the information you do have, and our account recovery team can continue helping with this.
-
Can you send me the direct contact information for the recovery team? I’m tired of vague direction to go to wordpress.com to contact the people.
-
- The topic ‘Don’t have access to website.’ is closed to new replies.
WordPress.com Forums 