Don't know how to update credit card info

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  christopherronak · Member · May 17, 2016 at 1:20 pm

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  I’ve recently had to cancel and get a new credit card. Currently there is amonthly Akismet charge pre-authorized on my old card. In this site however, it shows there are no saved cards.
  Please help.

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  staff-zinnia · Staff · May 17, 2016 at 7:04 pm

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  Hi – The charge you are referring to is for a WordPress.org site.

  WordPress.com and WordPress.org are very different, you can read more about those differences here if you like:
  https://en.support.wordpress.com/com-vs-org/

  You will need to inquire about the credit card details at one of the below links:
  Akismet support is found here: https://akismet.com/support/
  WordPress.org support found here: http://wordpress.org/support/

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  timethief · Member · May 17, 2016 at 7:29 pm

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  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · May 18, 2016 at 6:51 am

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  Hey there,

  Go ahead and contact our Akismet Team here:
  https://akismet.com/support/

  They should be able to take a look into your account and assist you with updating your billing information.

  Thanks!