Don’t remember my account details

  • Unknown's avatar
    suprive404 · Member ·

    I can’t enter to my website https://brunosanders.com/ to edit because I can’t find the account details (the email that I used), can you please help me to enter?

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • joelwills · Staff ·

    Hi there,

    I’m sorry, but the website https://brunosanders.com/ that you have reported is not hosted at WordPress.com. As such, we are unable to provide any direct assistance in this manner.

    The fact that the site was built using WordPress, or may mention ‘Powered by WordPress’ (or something similar) simply means it is using the WordPress.org software, which may be downloaded and installed on any web host.

    Please refer to http://en.support.wordpress.com/com-vs-org/ for the further differences between WordPress.com and WordPress.org.

    You are using Cloudflare, so I can’t tell who you are paying monthly or annually for web hosting, but your host should be able to help you with your WordPress-powered site, or you can try the public support forums at https://wordpress.org/support/forums/.

    We do have amazing managed hosting here at WordPress.com, – if you’re looking to move host, or have any questions about our unmetered bandwidth; one-click backups and restore; multi-site management; or SSH and database tools, please let us know!

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