Don’t want to update my site or pay subscription

  • Unknown's avatar
    nickccc · Member ·

    Hi I don’t use my site any more I’d like to close it and get a refund if possible

  • supernovia · Staff ·

    Hi, we can likely help with that so long as you’re within the refund window. We just need you to log into the correct account first.

    Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site.

    Here’s how you can recover access if needed:

    Recover Your Account

    If you’re having trouble with that, can you please send a link to the site?

  • Unknown's avatar
    nickccc · Member ·

    HI Thanks Supernovia I’ve logged onto my account at theclimatemedia.net, If I am outside the normal window for refund can you help me anyway? I am 75 and have Parkinson’s disease so I don’t always remember everything I need to do!

    Please let me know what to do next.

    Thanks

    Nick

  • supernovia · Staff ·

    Hi Nick, I’m going to merge this thread for you — instead of making a new request, you can click on the link and reply here.

    Also, I still don’t see charges on this account — though you are logged into the one you made the earlier thread with. Could you look up the charge using the secure form here?
    https://wpchrg.com

    Once you’ve located the charge, you should be able to contact billing directly from that page so they can see if a refund is possible.

  • Unknown's avatar
    nickccc · Member ·

    THIS IS THE RECEIPT EMAIL I GOT BUT AS YOU SAY NOTHING SHOWS UP ON MY ACCOUNT

    Billed To

    climatemedianet
    (email visible only to moderators and staff)
    January 16, 2021

    Order Summary
    Receipt ID: [redacted by staff]
    Transaction ID: [redacted by staff]
    Item Price
    WordPress.com Personal
    theclimatemedia.net
    (Expires: February 15, 2022)Manage subscription

    Includes: Domain Mapping (theclimatemedia.net) £36.00
    Total £36.00

  • staff-totoro · Staff ·

    Hi there,

    Thanks for the additional info. I can confirm that the domain theclimatemedia.net is registered here on WordPress.com, but the reason you do not see it is because it is not a domain that is registered under your @nickccc WordPress.com login.

    As you can see in the email you shared, the upgrade is under another account: @climatemedianet instead. Do you have access to the email address that account is under if I email you directly? We’re happy to help with a refund, but we can’t help with that here in our public forums since you are communicating with us under a different account.

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