Double billed

  • Unknown's avatar
    christinehkennedy · Member ·

    I was charged twice for an upgrade that it doesn’t show I have. I do not want the upgrade either.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there!

    Looks like something went wrong when processing the payment. We’re looking into this and we’ll refund the charges as soon as this is fixed. Sorry for the trouble and thank you for your patience. We’ll update you here once this has been solved.

  • staff-godofredo · Staff ·

    Hi @christinehkennedy, thank you for your patience while we further looked into the payment. I can confirm that there were indeed two payments, both for
    $48. We have issued two separate refunds for those charges.

    It can take 5-10 business days for the refund to appear on your statement, depending on your bank. Please let us know if you do not receive the refund within that time frame.

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