double billing

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  valerieworthington · Member · Jun 30, 2016 at 3:43 pm

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  Hello. I tried to purchase an upgrade to my site but was told my credit card was declined. Then I used PayPal successfully but found out from the credit card company that the credit card purchase went through. This means I purchased the upgrade twice. I canceled the PayPal upgrade but am concerned the credit card upgrade was canceled as well. How can I tell and what should I do? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 30, 2016 at 7:36 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Jun 30, 2016 at 8:10 pm

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  Hi there,

  I see that the $99 charge for the premium plan was refunded back to you. Great! I still see the premium theme charge in place.

  Let me know if everything sounds correct.

  Thanks!