Double Charged

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  castillosarah · Member · Feb 2, 2016 at 4:52 pm

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  I was charged twice for 26.00. I would like to know why and get this resolved asap.

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  timethief · Member · Feb 2, 2016 at 5:05 pm

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  To address any and all billing issues like this one please click https://wpchrg.wordpress.com/ and carry through. Note that you can use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products too likes Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  NOTE: I typed modlook into the sidebar tags on this thread for a Staff followup. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Feb 2, 2016 at 8:52 pm

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  I am not seeing any upgrades associated with the WordPress.com user account you are posting from. Could you have a different account? What site was the upgrade for?