Double Charged
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My credit card was charged twice for a domain upgrade. How do I get the second charge credited back to me?
The blog I need help with is: (visible only to logged in users)
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I do not see any upgrades under the dstokes222 account. Do you have another WordPress.com account?
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Hello. I do not have another account. When I put in my credit card information it was under the dstokes222 account.
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There are also no upgrades showing for the site thisislightlifedotcom.wordpress.com, nor do I see any record that thisislightlife.com has been registered through us or any other registrar.
It looks like your upgrade purchase may never have gone through. Please go to https://thisislightlifedotcom.wordpress.com/wp-admin/paid-upgrades.php and try purchasing your domain from that page.
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I have two credit card charges of $26 it appears on my account as WP-Fee.com. I was attempting to purchase the domain plus the privacy for the domain.
I would love to pursue the domain purchase but I would first like to get these two charges reconciled. Do you have any means of viewing the charges?
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I do have two other blogs under my account they are:
l2living.wordpress.com and thisislightlife.wordpress.com
could the charges have possibly been applied to either of these? They are all under the dstokes222 account.
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I’m sorry but I cannot find any transactions for your username, either blog, or your email address, and the domain was never registered.
If you have a transaction ID, I can search for that. Since PayPal is our payment processor, you should have received an email with a PayPal transaction ID for each transaction.
http://en.support.wordpress.com/paypal-transaction-id/
Alternately, you can contact PayPal directly to try to get a transaction ID:
1-888-221-1161 or 1-402-935-2050 (if calling from outside the U.S.)
When contacting PayPal, please have the following details of the transaction ready:
* Name on card
* Amount and date of transaction
* Card number -
Hi again,
We just discovered that there was a brief issue with our payment processing during the time when you made your purchase, and this caused our system not to record the purchases for a few users.
I now have the transaction information for your domain purchases, and can offer you a few options.
1) I can issue you credits that will allow you to register your domain for one year, and I can refund the second $26 transaction.
2) Because this was an error on our part, I can upgrade your purchase to the premium bundle for a year (a $99 value) and we’ll cover the difference. That will give you access to Custom Design, No-Ads, and other features: http://store.wordpress.com/premium-upgrades/pro-bundle/
3) I can refund both transactions for you.
Please let me know how you’d like to proceed.
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As it turns out, as I was replying, another staff member refunded your charges.
If you would still like to register a domain with us, or would like to take advantage of my second offer, let me know and we’ll work something out. :)
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I’ve sent you an email with some new options. Please let me know how you wish to proceed. :)
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