Double Payment

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  localegend · Member · Dec 14, 2023 at 5:47 pm

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  Received a receipt for two different payments on two different days when I normally have one monthly charge??

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Dec 14, 2023 at 8:00 pm

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  Hello!

  Thank you for reaching out! I’ve checked your account, and I couldn’t find any recent duplicate payments. You can review your purchase history at https://wordpress.com/me/purchases/billing.

  However, I noticed that there haven’t been any purchases recorded since March 2022. If you made a purchase on a different website or account, each transaction on WordPress.com has a unique identifier. You can use this identifier to locate the corresponding account.

  To assist you further, could you please provide us with the charge details at https://wpchrg.wordpress.com/? This will enable us to identify the transaction and address your concerns.

  You can find the transaction ID on your bank statement, listed as a charge with WordPress followed by a ten-digit letter/number code, like “WordPress XXXXXXXXXX.” If you only see a partial transaction ID, kindly contact your bank directly to obtain the full ID.

  If the charge on your bank statement doesn’t match this format, it’s possible that the transaction didn’t occur on WordPress.com.

  I hope this guidance is helpful! Feel free to reach out if you have any additional questions or concerns.