double www after detaching redirect chain

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  thinaschopf · Member · Nov 27, 2019 at 10:20 am

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  Hi, I had a redirect chain
  http://domain.at -> https://domain.at.at -> https://www. domain.at.at
  which my IT support detached in the htaccess file like advised in https://htaccessbook.com/htaccess-redirect-https-www/

  But now http://www.domain.at gets redirected to http://www.www.domain.at.
  My IT Support tells me that the second www ist attached by WordPress

  In /Settings I use the WordPress-Address (URL) https://www.domain.at

  Could you please support me how the redirection chain can be detached correctly or what I have to do in that the second www is not attached.

  Thanks in advance
  Bettina

• 

  staff-mckluskey · Staff · Nov 27, 2019 at 10:48 am

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  Hi Bettina!

  You have not told us the name of your domain but, since there are no sites under your account, I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.