down grade to basic plan

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  symbolncontext · Member · Jan 15, 2024 at 3:48 pm

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  I purchase explorer membership. But I think I press cancel button to get refund by mistakenly. I think I dont want to get refund, but just want to downgrade to the basic level for now.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  ahmadbossraza991 · Member · Jan 16, 2024 at 12:26 pm

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  “I’m also facing the same issue with my gwacalcualtor.ph website.”

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  staff-oikake · Staff · Jan 18, 2024 at 11:46 am

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  Hi @symbolncontext

  I’ve downgraded your plan from Explorer to Starter and issued a refund for the difference between plans, as you can see here

  You’ll need to assign a payment method to the new Explorer plan so it gets autorenewed next month. You can do this here.

  Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

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  staff-oikake · Staff · Jan 18, 2024 at 11:52 am

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  Hi @ahmadbossraza991

  I’ve checked the site gwacalculator.ph, and it is not hosted on WordPress.com, as you can see here

  In this case, the site can not be in any of the WordPress.com plans. Any billing issues for this site need to be checked with the support team where this site is hosted.