Downgrade from Business to Premium plan

  • Unknown's avatar

    HI,

    How can I downgrade from business plan to premium plan? I found I don’t need the more expanded plan for what I’m doing.

    Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Hi! We can downgrade it from our side.

    This will remove any third-party themes or plugins you’ve added. You may also lose other changes and content you’ve made since adding them, so can I recommend getting a backup first? You can use this:
    https://wordpress.com/support/export/

    Or you might like using something like All In One Backup, and download that.

    Then confirm with us here when you’re ready for us to downgrade. Thanks!

  • Unknown's avatar

    Hi, thanks! I am ready to downgrade now! Thanks :)

  • Hello there,

    Many thanks for that confirmation – that has now been actioned and the updated purchases can be seen here: https://wordpress.com/me/purchases

    We hope this helps.

  • Unknown's avatar

    I want to downgrade from business to premium. very frustrating that you make this as opaque a process as you can to discourage people from doing it. Please assist.

    jebrownwiter.com

  • Hi @jebrownwriter

    Removing a site from business hosting is something that can be a bit complicated as it often involves removing plugins, themes, and other additions that are not permitted on sites under our Premium Plan.

    For this reason you are not able to downgrade yourself, but will need staff assistance.

    To that end I see that you were able to contact Business site support via live chat, and a member of the team has queued up your site for downgrading. They will reply to you via email (not this thread) when it is finished, thanks.

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