Downgrade My Plan

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  berriroquai · Member · Jan 13, 2019 at 7:35 am

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  Hi, would like to downgrade my plan from premium to personal plan.

  My website is http://www.iroquistore.com

  Could you please help me?

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  poojashetty18 · Staff · Jan 13, 2019 at 7:52 am

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  Hi,

  Please note, if you downgrade your plan any customizations made via the Custom CSS feature will be lost.

  I have added the ‘modlook’ tag for a support staff to help you.

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  kokkieh · Staff · Jan 13, 2019 at 10:59 am

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  Hi there,

  I’d be happy to help you with this.

  However, I notice you activated a premium theme, Mimbo Pro, as part of your premium plan. If we downgrade you to the personal plan, that theme will be deactivated and your site will revert to one of our default themes, so its appearance will change completely.

  The Mimbo Pro theme has been retired since you started using it. This means that once it’s deactivated it will not be possible to activate it on the site ever again, and it’s also not possible any more to buy the stand-alone version of the theme.

  Please confirm if we should proceed with downgrading your site, or let me know if you have any questions about this.

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  berriroquai · Member · Jan 13, 2019 at 11:10 am

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  Thank you for your advice.

  Yes i will keep downgrading my plan as I’m busy at the moment.

  Thanks.

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  kokkieh · Staff · Jan 13, 2019 at 11:17 am

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  Thank you for confirming. I’ve downgraded your plan and processed a partial refund of $48 on your recent renewal. You should receive the refund in about 10 business days, depending on your bank’s processing times.

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  jonandatravelstamps · Member · Jan 24, 2019 at 7:09 am

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  Hello,

  I would like to downgrade my plan to a personal plan as well.
  this is my page https://jonandatravelstamps.com/
  Also, I am looking to change my domain, how can I do this?
  Thank you in advance :)

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  fstat · Staff · Jan 24, 2019 at 8:03 am

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  Hi @jonandatravelstamps,

  I have downgraded your Premium plan to Personal. If you like to change your domain, you can cancel the one you have by following these instructions:

  https://en.support.wordpress.com/domains/cancel-domain/

  and then register a new one:

  Register a New Domain

  If you have any other questions, just let me know and I’ll be happy to help.

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  jonandatravelstamps · Member · Jan 25, 2019 at 11:25 pm

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  thank you so much for your assistance!
  :)