Downgrade my plan from premium to personal plan

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  huntedknight · Member · Jun 1, 2018 at 10:25 pm

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  I’m looking to downgrade my plan as it is up for renewal on July or August 2018 and I would like to switch to personal, without losing the domain or the content/data. Is this possible? I need this for huntedknightgaming.com

  The site I need help with is Huntedknightgaming.com.

  The blog I need help with is: (visible only to logged in users)

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  huntedknight · Member · Jun 2, 2018 at 3:46 am

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  Any update?

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  huntedknight · Member · Jun 2, 2018 at 5:25 pm

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  Any updates? I saw staff posts on the forums today but still no answer. Any help would be appreciated

  Thanks

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  houstonweaver · Member · Jun 2, 2018 at 5:44 pm

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  I think with your premium plan you also have access to the chat and email support.

  https://en.support.wordpress.com/live-chat/

  How do I access Live Chat Support?

  When you are logged into WordPress.com, click on the blue and white ? icon in the lower right corner to access all of our Help resources. Then, click the ‘Contact Us’ button. Enter your question in the box under “How can we help?” and then press “Chat with us” to begin the chat session.

  Chat is currently available Monday – Friday 24 hours a day, and during limited hours on weekends. However, if all our Happiness Engineers are occupied, our system sends your message straight to our email so that we can help you out as soon as possible.

  Also adding modlook to the tags on your post here might help … I have done that for you.

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  supernovia · Staff · Jun 2, 2018 at 6:23 pm

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  Thanks @houstonweaver :) @huntedknight we often look through threads to see if anyone is lacking a reply. Sorry we missed yours.

  I can see that if we downgrade your site, you’ll lose your premium theme:
  https://wordpress.com/theme/dynamic-news

  Your site would revert to some other theme. Is that okay or do you want us to help you purchase the theme first?

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  huntedknight · Member · Jun 2, 2018 at 7:00 pm

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  @supernova thank you so very much for the response. I suppose another theme will be okay as I do not have the money to purchase the $65 theme at the current time. Later on would I be able to purchase that theme specifically when I have the money to do so?

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  huntedknight · Member · Jun 2, 2018 at 7:03 pm

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  @houstonweaver thank you so much for the info I found it very useful I did not know about the live chat or the tags👍👍

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  huntedknight · Member · Jun 2, 2018 at 10:43 pm

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  Problem fixed. Thanks for all that helped. Now I have to find a new theme to use LOL

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  supernovia · Staff · Jun 2, 2018 at 11:19 pm

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  Cheers @huntedknight :) You’re welcome to keep using chat as needed.