Downgrade plan

  • Unknown's avatar
    flackseed · Member ·

    Hi there, I was tricked by WP UX into subscribing to a higher plan than what I actually needed. I need to ‘Starter’ option — not ‘Explorer’, which was the only option available when I clicked through to upgrade.

    This is sneaky business practice and I’m not impressed. Please downgrade my account to the ‘Starter’ plan and refund the differenc.

    Edit: I can’t submit an email support ticket, only post in forums, despite being a paying customer with a plan that allows for email support. Unbelievable.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’m sorry to hear about your experience. I’ll be happy to assist you with this.

    Since this purchase has a sales tax involved, would you prefer if we canceled the subscription and issued a full refund so that you can purchase the WordPress.com Starter plan again with the correct amount of sales tax charged? We’ll add the Starter plan to the cart for you so that you know you’re upgrading to the plan you want.

    Let me know if you’d like us to proceed.

    Thanks!

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