Downgrade plan from Premium to Personal

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  iainmaxx · Member · May 8, 2020 at 8:51 am

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  Hi,

  My current premium plan for macleanpcc.nz will renew on 7 June. However, I want to downgrade it to a Personal plan as I don’t need the extra business options in the Premium plan.

  How do I do that?

  Cheers
  Iain

  The blog I need help with is: (visible only to logged in users)

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  natalixia · Member · May 8, 2020 at 9:12 am

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  Hi iainmaxx,

  To downgrade your plan, I believe you can go to your dashboard:

  My Sites > Plan > then find the button Manage Plan

  then on the next page you can click “Cancel Subscription”

  Another way to change your plan is by chatting with the representatives/Happiness Engineer – you can contact via https://wordpress.com/help/contact

  Hope this helps!

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  iainmaxx · Member · May 8, 2020 at 12:11 pm

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  Hi natalixia

  I did see that option, but assumed the plan would revert to Free and drop my custom domain, and I would have to purchase the Personal plan and add the custom domain back in. I was hoping there was a more straightforward route than that. But, you’re right, it’s possibly the easiest way to do it.

  Thanks for the suggestion.

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  kokkieh · Staff · May 10, 2020 at 8:54 am

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  Hi Iain,

  I’ve disabled auto-renew on your premium plan for now so it won’t renew automatically and charge you $96.

  Once June is here, contact live chat support at https://wordpress.com/help/contact, and we can switch it out with the Personal Plan at that point. That way you still have use of Premium until your current plan expires.

  Or if you prefer I can also make the switch for you now already. Just let me know.

  
  @natalixia,

  Please tag threads about renewing, downgrading, or expired upgrades for staff.

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  iainmaxx · Member · May 10, 2020 at 9:04 am

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  Hi @kokkieh

  Thanks. Would you please make the switch now. There is nothing special I need the Premium plan for over the next three weeks. That way it’s done and closed.

  Cheers
  Iain

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  kokkieh · Staff · May 10, 2020 at 9:53 am

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  No problem. I’ve switched that site to the Personal Plan for you.

  Please go to the Purchases page at https://wordpress.com/me/purchases/ and add a new payment method to re-enable auto-renew, and you should be all set.

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  iainmaxx · Member · May 10, 2020 at 10:06 am

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  Done! Thanks for your help.

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  kokkieh · Staff · May 10, 2020 at 11:12 am

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  My pleasure :)