Downgrading from premium to free
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Hi! I would like to downgrade from my premium plan to free. I don’t need my custom domain name.
The blog I need help with is: (visible only to logged in users)
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Hi there,
You can cancel the premium plan at the Manage Purchase screen.
Once you cancel the plan, if it’s outside of the refund period of 30 days, it’ll remain active until the plan expires. When the plan reaches its expiration date, it’ll be removed from the system and you’ll be using the free plan.
If you wish to remove the subscription immediately, after the cancellation, you can remove the purchase to immediately revert to a free plan.
Do let us know if you have further questions, we’ll be glad to help.
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Hi, I tried to cancel my plan but it seems that I need to be logged in as a plan owner. The problem is that neither the user flirttimaisteri nor flirttimaisteritrubaduuri seem to be the plan owner. Could you tell me who the plan owner might be or alternatively cancel the premium plan on our behalf?
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Please let us know the domain that you wish to cancel. You need to login as the plan owner in order to cancel the plan.
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Apologies, your domain name is flirttimaisterijatrubaduuri.com as stated in your topic.
I’ve added a modlook tag for staff assistance to help you determine the account that owns the domain. Thank you for your patience.
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Hi @flirttimaisteritrubaduuri, are you able to log in as trubaduuri ? That’s the user that owns the domain upgrade.
If you paid for the upgrade, you can use a transaction ID to regain access:
https://wordpress.com/wp-login.php?action=recovery -
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