Downgrading from Premium to Personal

• 

  artofnoises · Member · Sep 15, 2016 at 8:31 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I’ve cancelled the auto renew on the Premium plan for my domain but I can’t see how to purchase a new subscription to the Personal Plan, which I’ve figured out will suit my needs perfectly.

  Thanks,
  Joseph

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Sep 16, 2016 at 5:03 am

  • Copy link

  Hi there, did you cancel the plan after the 30-day refund window? If so, your Premium plan will continue to run until the next renewal date. There are no incremental refunds. https://en.support.wordpress.com/refunds/

  If you cancelled still within that 30-day refund window, please return here and add the MODLOOK tag to the Tags section of the forum thread sidebar for Staff assistance. Their replies will be somewhat delayed this week https://wordpress.com/help/contact

• 

  artofnoises · Member · Sep 16, 2016 at 7:39 am

  • Copy link

  The domain in question is actually neofuturistcollective.com not artofnoises.com which was automatically selected. The domain is up for auto renewal on Sept 21st so I cancelled that and now I would like to select a new Personal Plan without losing any data or my domain name.

  Thanks,
  Joseph

• 

  instadesigner · Member · Sep 17, 2016 at 3:28 pm

  • Copy link

  i am looking to do the same thing and cant find any downgrade information anywhere.

  i do not want to deal with trying to get a refund for an annual renewal. that seems to be a problem for a lot of people.

  nor do i want an interruption to my custom domain mapping.

• 

  supernovia · Staff · Sep 18, 2016 at 4:50 am

  • Copy link

  @artofnoises, are you going here?
  https://wordpress.com/plans/artofnoises.com

  Since you’ve already cancelled your upgrade, that’s probably the easiest option for you.

• 

  supernovia · Staff · Sep 18, 2016 at 4:54 am

  • Copy link

  @instadesigner downgrading from Business can be a bit trickier because of your Premium theme license. Do you still need help with this?

• 

  artofnoises · Member · Sep 18, 2016 at 8:30 am

  • Copy link

  There no option on https://wordpress.com/plans/artofnoises.com to purchase a personal plan, only an option to upgrade further to a business plan. What happens if I press the button to cancel my premium plan which is still active, will I lose everything at that point?

• 

  artofnoises · Member · Sep 18, 2016 at 8:33 am

  • Copy link

  Just to be clear Supernovia I haven’t currently cancelled my upgrade, just disabled auto renew on Sept 21st. Will the option to buy a new personal plan appear after that date perhaps?

• 

  supernovia · Staff · Sep 23, 2016 at 6:14 am

  • Copy link

  Hmm, perhaps I’m looking at the wrong site. The one you specified here already has a personal plan.

  It looks like you’ve opened a private ticket, though, relating to Personal being on the wrong site, so perhaps that’s the issue. If you’ll respond to my colleague’s questions in that email, we’ll help you get set up from there.

• 

  artofnoises · Member · Sep 23, 2016 at 9:14 am

  • Copy link

  The site in question is neofuturistcollective.com not artofnoises.com, your colleague is dealing with the transfer of the Personal plan from one to the other. Thanks…

• 

  supernovia · Staff · Sep 23, 2016 at 5:11 pm

  • Copy link

  Perfect, I’ll close this thread and let you resolve the rest of this privately. Cheers!