download button disappeared for members
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Once a customer purchases a membership they used to be able to see download buttons, but now when they search a product by title, the download option does not show. This ONLY happens when the use the search bar. I have over 700 products so I can’t expect them to scroll through them all just to find the ones they need.
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Hi there,
Is this in regards to a WooCommerce site? If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:
Thanks,
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