Download files using issue

• 

  hudaalnabhan · Member · Mar 1, 2016 at 9:47 pm

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  Hello,
  I am trying to download my file using FileZilla but I couldn’t connect I have erorr

  —-
  Status: Waiting to retry…
  Status: Resolving address of hudaalnabhan.wordpress.com
  Status: Connecting to 192.0.78.13:21…
  Error: Connection timed out after 20 seconds of inactivity
  Error: Could not connect to server
  —–
  Host: hudaalnabhan.wordpress.com
  Username: my Email
  Password: my password

  Could you please tell me what is the wrong with that

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 1, 2016 at 9:51 pm

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  There is no FTP access https://en.support.wordpress.com/ftp-access/ to wordpress.COM hosted sites like http://hudaalnabhan.wordpress.com/

  For that functionality you need a WordPress.ORG install.

• 

  timethief · Member · Mar 1, 2016 at 9:53 pm

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  This guide will explain how to move your WordPress.com site to another hosting platform: Moving to a Self-Hosted WordPress Site
  https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/