download the template into my hosting website

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  eyiapp · Member · Apr 11, 2016 at 9:05 pm

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  I want to download the template that i bought into my new hosting website please

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Apr 11, 2016 at 9:19 pm

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  Transferring themes between wordpress.COM hosted blogs and any other sites hosted elsewhere is not possible. You can get a refund for any premium theme licensed and coded to run on wordpress.COM software only, first. Then you can contact Graph Paper Press and purchase a version of the Qua theme that’s for wordpress.ORG software.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  thistimethisspace · Member · Apr 11, 2016 at 9:21 pm

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  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  eyiapp · Member · Apr 12, 2016 at 7:44 pm

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  thank you for your quick response
  i did tried to cancel the purchase and get the refund but i get this message pop up on the top of my computer

  User or Token does not have access to specified site

  do you know how to deal with that ?

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  timethief · Member · Apr 12, 2016 at 8:16 pm

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  You need Staff help. When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Apr 12, 2016 at 11:32 pm

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  Hi @eyiapp, thanks. We’re investigating that error now — I’ll update you soon.

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  supernovia · Staff · Apr 13, 2016 at 4:56 pm

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  @eyiapp we were able to fix this. Can you go ahead and try removing the theme again?

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  supernovia · Staff · Apr 13, 2016 at 4:59 pm

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  Actually @eyiapp, nevermind, we’re still working on a fix. As soon as this is done I’ll go ahead and cancel and refund for you. Talk to you soon :)

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  supernovia · Staff · Apr 13, 2016 at 6:10 pm

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  This is done now, @eyiapp :) Cheers!