downloadable product

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  kristymcquade · Member · Apr 26, 2023 at 11:13 pm

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  i have add a new product that is meant to be a download once purchased. and it doesnt seem to be once purchased how do i fix that?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Apr 27, 2023 at 4:03 pm

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  Hi there,
  
  Thanks for reaching out. Which product on your site is having the issue?
  
  Did you set up the purchasable downloaded product as described on our support page here?
  
  https://woocommerce.com/document/digital-downloadable-product-handling/
  
  Please take a look and let us know if you are encountering issues despite following the steps on that page.
  
  I would also recommend reaching out to the WooCommerce Team, as they would be able to assist you directly with this:

  https://woocommerce.com/contact-us/
  
  As a Business Plan user, you can access live chat, and they’ll look into this for you.
  
  Thanks!