Downloaded a Plugin and now my site is gone
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I downloaded a ‘change prefix tables’ plugin and tried to install it. As soon as I tried to save it. I was redirected to a page to set up my blog again! I quickly exited but the damage has been done :( – is there any way to reverse this? and no, I do not have any back ups. I’m soo confused because my themes are still here – but my posts and everything else is gone
My site is creatingpurplejoy.com
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
The reason why I ask is because I don’t see a plugin on the site: jackieonpurpose.wordpress.com
Many thanks!
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Hi @jackieonpurpose,
I’m afraid that we can’t help directly because your
creatingpurplejoy.comsite is not hosted with WordPress.com. In turn, we’re unable to take a closer look at your site.It looks like your host uses the open-source WordPress.org software, which differs from the managed hosting offered on WordPress.com. The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
Otherwise, you may want to contact Bluehost for further support. They might be able to restore a backup of your site from earlier.
I hope that points you in the right direction.
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Yes – I’m actually on chat with Bluehost now and their are three backup options! I’m about to submit a ticket with them so fingers crossed that this works!
Thanks for your reply back!
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