Downloading a theme I just bought

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  wheresandreas · Member · Apr 19, 2016 at 1:58 pm

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  I just bought the theme Huntt and it seems that it downloaded to ‘wheresandreas’. But it should be used for my other account in Sweden, namely luva.se. How can I reach my purchased theme at luva.se?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Apr 19, 2016 at 2:20 pm

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  Hi –

  You aren’t able to purchase or download themes here at WordPress.com. I think you have mistakenly come to WordPress.com in stead of WordPress.org.

  There are numerous differences in WordPress.com and WordPress.org, you can read about that here:
  https://en.support.wordpress.com/com-vs-org/

  For help with WordPress.org visit their support page at http://wordpress.org/support/

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  wheresandreas · Member · Apr 19, 2016 at 3:53 pm

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  Thanks for your quick answer. But I just bought it from WordPress.com and got a confirmation mail from them. I just want to move/use it for another domain. Any suggestions?

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  kathrynwp · Staff · Apr 19, 2016 at 3:55 pm

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  Please feel free to issue yourself a refund in your dashboard, or if you need help let me know and I can do that for you.

  luva.se is a self-hosted site running on your own hosting.

  WordPress.com themes cannot be downloaded nor used on self-hosted sites. You’ll need to purchase the self-hosted version of Huntt from the theme shop.

  https://themeskingdom.com/wordpress-themes/huntt-simple-blog-portfolio-wordpress-theme/

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  wheresandreas · Member · Apr 19, 2016 at 4:21 pm

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  Thanks a lot for your reply. But that is strange, I running luva.se through a domain hotel – Loopia – in Sweden an they are working with WordPress. I aktuella use WordPress to build luva.se so I guess it should work. Loopia told me I should first buy the theme and then upload it on luva.se. Will it work you think?

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  wheresandreas · Member · Apr 19, 2016 at 4:25 pm

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  Ohhh sorry I know saw your last sentence and link. Would you mind help me with a refund process? I would be very grateful…😊

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  staff-zinnia · Staff · Apr 19, 2016 at 4:28 pm

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  @wheresandreas You can locate the option for requesting a refund here: http://wordpress.com/purchases/

  Let me know if you are not able to request the refund, and @kathrynwp will be able to help you out further.

  Please note, it will take 7+ days for the refund to be posted to your account. More information on refunds at WordPress.com can be found here: https://en.support.wordpress.com/refunds/

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  kathrynwp · Staff · Apr 19, 2016 at 5:01 pm

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  But that is strange, I running luva.se through a domain hotel – Loopia – in Sweden an they are working with WordPress. I aktuella use WordPress to build luva.se so I guess it should work.

  Right, but you are hosting your site yourself, rather than here at WordPress.com.

  You can learn here about the differences between WordPress.com and self-hosted (WordPress.org) sites:

  WordPress.com vs. WordPress.org

  The $64,000 Question: WordPress.com or WordPress.org?

  Loopia told me I should first buy the theme and then upload it on luva.se. Will it work you think?

  Yes, you just need to buy the self-hosted version of the theme, not the version from WordPress.com:

  https://themeskingdom.com/wordpress-themes/huntt-simple-blog-portfolio-wordpress-theme/

  It looks like you were able to issue yourself the refund. (Thanks, lizkarkoski!)

  Just let us know if you need further help.