Downloading Avada Builder Plugin

  • Unknown's avatar
    happyguy69 · Member ·

    I recently purchased Avada and I am required to download two plugins to use the template I purchased. I had no issues downloading Core Avada, but cannot download Avada Builder. I get, ‘Fusion Builder installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.’ How can I fix this issue?

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @happyguy69 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

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