DRAFT DISAPPEARED

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  sallybr · Member · Nov 12, 2013 at 12:43 am

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  @Brigitte622 – I am 100% sure timethief did not intend to come across as sarcastic, timethief has been one of THE most helpful members here in this discussion forum ever since I started blogging over 4 years ago

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  brigitte622 · Member · Nov 12, 2013 at 12:53 am

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  Just my frustration! After losing pieces of my post over and over, I couldn’t understand why since I’d never encountered the problem before now. And I had no idea I could not contact WP directly anymore. I’m sure, as Time Thief suggested, it’s an issue I’m having. WP normally responded quickly in the past. Thanks for clearing that up, Sally. :)

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  timethief · Member · Nov 12, 2013 at 9:44 pm

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  This is a teeny tiny little bit of the backlog that Support Staff have.

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  timethief · Member · Nov 12, 2013 at 9:53 pm

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  @sallybr
  Hi there,

  I am wondering if blogging from two different computers could be causing it? One is a MacBookPro and the other a PC. It just occurred to me now that it could be generating some of these issues…

  Yes, your issue could be browser related or connectivity related.

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  brigitte622 · Member · Nov 12, 2013 at 10:55 pm

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  um..ok. Someone from the staff has answered me. thank you.

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  timethief · Member · Nov 12, 2013 at 11:01 pm

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  Yes, I saw the answer to you in this thread from BJ (kraftbj).

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  brigitte622 · Member · Nov 12, 2013 at 11:04 pm

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  Thank you, TT. Thanks for showing me the list. I guess everyone wants their concerns addressed and everyone feels as if their concerns are justified. I’ll follow up with BJ from here on out. Thank you for your help.

  Thank you.

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  timethief · Member · Nov 12, 2013 at 11:07 pm

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  So far there are no details for Staff to work with.
  1. browser and version of it unknown
  2. whether or not it’s IE browser running in compatibility mode unknown
  3. whether or not third party cookies and JavaScript are enabled unknown
  4. whether or not browser extensions or add-ons are running unknown
  5. whether the login in is an HTTP login or an HTTPS login unknown

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  brigitte622 · Member · Nov 12, 2013 at 11:13 pm

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  I will get this information to whomever needs this once I can contact WP directly. Thank you. Thank you.

  My browser is Safari. Version 5. something. I checked my software updates — there are none. Some of the links you gave me do not have the information I needed in order to do what you instructed me to do.

  I am looking into the cookies and Java script.

  I do not know if browser extensions or add-ons are running.

  I do not know whether the login in is an HTTP login or an HTTPS login.

  Unfortunately, I’m not as tech savvy as you. That’s why I contact support. And again, since I pay for the upgrades, I prefer to ask for support on a private platform.

  Thank you again.

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  eurello · Staff · Nov 18, 2013 at 4:09 pm

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  Hi Brigitte – Support is now open again, and I see you’ve already taken your question there. Wonderful!

  Sally – Your issue is that the Restore Revisions button is sometimes not working for you, correct? As TT mentioned, it would be helpful to know exactly what browser and version you’re using each time it doesn’t work, as the problem is most likely a browser issue. Which computer you’re using would also be good to know. :)