DROP DOWN BOXES NOT WORKING

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  gsr265 · Member · May 2, 2022 at 11:46 pm

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  DROP DOWN BOXES ENABLED, HAD THEM WORKING FOR OVER 11 YEARS AND NOW THEY DON’T

  I don’t have a site linked to this WordPress.com account

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  staff-blorbo · Staff · May 2, 2022 at 11:57 pm

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  Hi, I don’t see any WordPress.com sites under your account here.

  Would you please share the URL of the site you’re referring to?

  Once we know that, we should be able to help or at least direct you to the folks who can.

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  gsr265 · Member · May 3, 2022 at 12:19 am

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  Thank you for the rapid response. We purchased a new URL.

  Home

  The drop down boxes are accessible via the phone, but not desktop and I haven’t modified anything recently.

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  staff-totoro · Staff · May 3, 2022 at 12:39 am

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  Hi there,

  We can’t help directly because we don’t host labelessnutrition.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forums are more familiar with these kinds of issues and are in the best position to help. Thanks!

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  gsr265 · Member · May 3, 2022 at 1:15 am

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  bc it’s hosted by Go Daddy you can’t help even though I use WP?

  Should I reinstall wordpress?

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  staff-ozmodiar · Staff · May 3, 2022 at 1:47 am

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost (GoDaddy)

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org