Drop Down Menu Glitch

  • Unknown's avatar
    tomnguyencreativewriting · Member ·

    Hi, I’m currently making a website with the URL : http://www.migrationlink.com.au and for some reason the website loads with the dropdown menu loaded and creates a large white section on the top of the site. I’m also unable to close this drop down menu. I didn’t make the dropdown menu, however, I don’t know if it was automatically made when I created the website’s header in the ‘theme builder’. When I preview the theme builder, I’m able to see this dropdown menu glitch, however, when I actually press edit, it’s not there anymore and only shows the header. How would I be able to get rid of this dropdown menu which disrupts the formatting of the site and only keep the menus that are in my header? Any help would be highly appreciated. Thanks.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    tomnguyencreativewriting · Member ·

    Hi, my site logo seems to be stuck behind the header/top section of each page as I have an entrance animation for the top section of my home page and can see the site logo before the section appears. The site im working on is: migrationlink.com.au

    Any help would be highly appreciated.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’ve merged both of your threads since they are about the same site, migrationlink.com.au.

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

    Regards

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