Drop Down Menus not appearing/not clickable on some pages of my site

  • Unknown's avatar
    candoadmin · Member ·

    I’m working on a site that was created by someone else and I noticed that on some of our pages (not the Home page) you cannot click on the menu items that are under a drop down because the drop down doesn’t appear. It seems to be only for the drop downs under the Menu items that are “Custom Links” instead of Pages in and of themselves. Since I’m new and didn’t set it up that way, I’m wondering what I should change to make the Menu work on all pages? We are using the Charity theme.

  • Unknown's avatar
    christineoakfield · Member ·

    Hi, @candoadmin,

    I am happy to see if we can help you. I do see that the site linked to your account, has the Charity theme (you didn’t provide it in the question).

    This theme is not available on WordPress.com, which led me to check your hosting service:

    Name Server: NS1.DREAMHOST.COM
    Name Server: NS2.DREAMHOST.COM
    Name Server: NS3.DREAMHOST.COM

    Actually, I found it here: https://themeforest.net/item/charity-foundationfundraising-wordpress-theme/6864259

    It appears that you have a self-hosted WordPress.org site. I know they look super similar but there is a difference. :)

    Assuming these are your site and theme, I would suggest looking to them for help or using the WordPress.org Forum.

    For high-level information on how WordPress.com and WordPress.org differ, please view this page: https://en.support.wordpress.com/com-vs-org/

    Here is the link to the WordPress.org Support Forum: https://wordpress.org/support/
    You will need a free WordPress.org account to post there – if you don’t already have one, register here: https://wordpress.org/support/register.php

    I did take a look for a brief moment at your site. I do not see what you are describing, so I recommend when placing the request to be sure to include your site name and specific examples of pages and menus that are causing the issue.

    Please let me know if I have any information incorrect.

    I hope you are able to find a resolution, quickly.

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